General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of the Red Kings online platform and describe the contractual relationship between you and us. We operate the site to provide games, account services and promotions; by registering an account you agree to follow these rules and any applicable policies published on our site. If you do not accept these terms, please do not use the service.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share login information and notify us immediately if you suspect unauthorised access. We may require you to verify your identity before you can deposit, place bets or request withdrawals - verification documents must be genuine and up to date. We reserve the right to suspend or close accounts where fraudulent, abusive or unlawful activity is suspected.

Eligibility requirements

Accounts are available only to persons who meet local legal gambling requirements and are of legal age in their country of residence. Only one account per person is permitted. We may refuse registration, restrict access or close an account where eligibility cannot be confirmed or where use would breach local laws or our policies.

Acceptable platform use

Use of the platform must comply with these terms and any posted rules. You must not attempt to manipulate games, exploit technical faults, create multiple accounts to bypass limits or use the service for money-laundering. We may take action - including withholding winnings or closing accounts - if we detect prohibited behaviour or circumvention of system controls.

General bonus and promotion rules

Promotions are subject to specific terms that sit alongside these general terms. Where a promotion applies, you must meet any stated eligibility, wagering and bet-size rules before funds can be withdrawn. Promotions may be limited to one per household or per IP address and can be withdrawn or amended at our discretion. Any bonus abuse or breach of promotion rules may result in forfeiture of bonus funds and winnings.

Deposits and withdrawals

We accept a range of payment methods as displayed in the cashier. Deposit and withdrawal limits may apply and we may require additional checks before processing withdrawals. Withdrawal requests may be subject to validation, including identity checks and source-of-funds enquiries. We will process transactions in line with our payments policy and applicable law; where further information is required we will contact you.

Dispute resolution

If you have a dispute with us, please contact customer support so we can try to resolve it informally. If we cannot reach agreement, you may refer the matter to an independent dispute resolution service where available. We will cooperate with any such service and provide relevant records subject to privacy and legal constraints.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to account holders via the site or by other means where reasonably possible. Continued use of the service after an update means you accept the revised terms. For clarity on any change, contact our support team. References to the brand in these terms may appear as RedKings in some product areas; both references apply to the same service.