Reach Out to Us
Need help at Red Kings? Our support team can assist with account questions, verification, payments, technical issues or general feedback. Contact us any time through live chat or email for quick help, or use the channels listed below for specialist enquiries. We provide step-by-step help for deposits, withdrawals and KYC documents. Our advisers aim to respond promptly and will guide you through game queries and payment checks. We also cover privacy queries. For partner requests contact the RedKings affiliate team.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat 24/7, email support) |
| General Enquiries | [email protected] (general enquiries, response within 48 hours) |
| Affiliate Enquiries | [email protected] (partner applications and tracking) |
| Phone | +44 20 7946 0821 (calls Mon-Fri, voicemail available out of hours) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues or any situation that needs documents or explanations. Please send your message to [email protected] with a clear subject line and current contact details. Including your account ID and any relevant attachments helps us resolve queries faster and avoids delays in verification or payout handling.
Contact Form
Response Time
Our support team aims to reply promptly - most enquiries are answered within one business day. Complex matters, such as identity checks, payment investigations or disputed transactions, may take longer depending on their nature and the checks required. Please include as much information as possible when you contact support to help us resolve your issue quickly.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot anything that could be better, please get in touch. We review every message and use feedback to improve the site, features and support. Sharing your experience helps us fix issues and shape future updates. Thank you for helping us make the service better for everyone.