Data Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, play games or use services with Red Kings. We take your privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage your information.
Types of data we collect
Personal data
We collect the personal information you give us when registering or verifying your account. This typically includes your name, date of birth, address, email, telephone number and ID documents where verification is required. Account data also covers login details and communication preferences.
Technical data
Technical information is gathered automatically when you use our site. This includes IP address, device type, browser details, operating system and location data derived from your connection. We also record user activity such as games played, session times and interaction logs to keep the service running smoothly.
Transactional data
We process payment and transactional records linked to deposits, withdrawals and bonuses. Transactional data includes payment method, transaction amounts and currency. This data is required to complete payments, detect fraud and meet our anti-money-laundering obligations.
Use of information
Your information is used to provide and improve our services, verify your identity, process payments, prevent fraud and meet legal obligations. We also use contact details to send service messages, account updates and occasional operational notices. We do not use personal data for marketing unless you have consented to receive promotions.
Data protection practices
We protect your information using technical and organisational measures such as encryption, secure servers and access controls. Only authorised staff and trusted service providers have access to personal data where necessary to deliver services. We retain data for as long as required for business, legal and regulatory purposes.
Cookies and tracking technologies
Cookies and similar technologies help us operate the site, personalise content and understand user behaviour. We use session cookies for login and security, persistent cookies for preferences and analytics cookies to improve the service. You can manage cookie settings via your browser or device; blocking some cookies may affect site functionality.
User rights
You have rights in relation to your personal information including rights to access, correct and request deletion of data held about you, where applicable. You may also object to certain processing and request data portability. To exercise these rights contact our support team using [email protected]. We may ask for proof of identity before fulfilling requests.
Access, correction and deletion of data
If you wish to view, correct or delete information in your account we will respond to verified requests. Please note we may need to retain specific records to comply with legal obligations or to resolve disputes and prevent fraud. Deletion requests that conflict with these obligations may be limited.
Information sharing and third parties
We share personal data with third-party providers who support payments, identity verification, fraud prevention, hosting, analytics and customer support. We require these providers to protect data and act only on our instructions. We may also disclose information where required by law or to protect our rights and users.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to account holders. For questions about this policy contact [email protected].